At AnimeXschool, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes issues may arise, and we want to make sure you have a hassle-free experience. Please take a moment to review our return policy, which outlines the rules for returning purchased goods.
We accept returns only in the case of damaged products. If you receive a damaged T-shirt, you must contact us within 7 days of receiving the item to initiate a return.
To be eligible for a return, the following condition must be met:
1. Item Condition: The T-shirt must be damaged or defective upon arrival. We do not accept returns for reasons other than product damage.
To initiate a return for a damaged product, please follow these steps:
1. Contact Customer Support: Reach out to our customer support team through our website or by emailing email@example.com . Please provide your order number, details about the damaged item, and any relevant photos if possible.
2. Return Authorization: Once your return request is reviewed and approved, we will provide you with a return authorization (RA) number and instructions on how to proceed.
3. Pack and Ship: Pack the damaged T-shirt securely, including all original packaging and the RA number provided. We will cover the return shipping costs for damaged products.
4. Shipping: Send the package to the address provided with the RA number. We recommend using a trackable and insured shipping method to ensure the safe return of your damaged item.
5. Inspection and Refund: Once we receive and inspect the returned damaged item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 Business Days for the refund to appear in your account, as processing times may vary based on your payment provider.
If you have any questions or need assistance with the return process for a damaged product, please do not hesitate to reach out to our customer support team. We are here to help and ensure a smooth return experience.
Thank you for shopping with Anime X School. We appreciate your trust in our products, and we are committed to providing you with the best shopping experience possible.