Shipping Policy
Thank you for choosing Animexschool for your shopping needs. Our shipping policy is designed to provide you with a clear understanding of our shipping process, delivery timelines, and important information regarding the shipment of both tangible and digital goods.
Shipping Locations and Charges
We currently offer shipping services exclusively within India. Regardless of your location within India, we offer a flat shipping rate of ₹60 for all orders. This fee is applied to each order, irrespective of the order size or delivery destination within the country.
Delivery Timeline
Our dedicated team is committed to ensuring that your orders are processed and delivered as swiftly as possible. Here’s what you can expect:
– Order Processing: Once your payment is confirmed, our team will process your order within 1-2 business days. Please note that we do not process orders on weekends or public holidays.
– Delivery Time: Your order will be shipped using our trusted delivery partners, and you can typically expect delivery within 4-8 business days from the date of order payment confirmation.
– Tracking: We provide tracking information for your order, allowing you to monitor its progress and estimated delivery date. You will receive an email with a tracking link once your order is shipped.
– Delays: While we strive to meet our delivery timeframes, please understand that occasionally there may be delays due to factors beyond our control, such as weather conditions, customs clearance, or other unforeseen circumstances. We appreciate your patience in such situations.
Return Process for Tangible Goods
We understand that sometimes issues may arise with tangible goods. If you receive a damaged or incorrect item, please follow these steps:
1. Contact Customer Support: Reach out to our customer support team through our website or by emailing Support@animexschool.com. Please provide your order number, details about the issue, and any relevant photos if possible.
2. Return Authorization: Once your return request is reviewed and approved, we will provide you with a return authorization (RA) number and instructions on how to proceed.
3. Pack and Ship: Pack the damaged or incorrect item securely, including all original packaging and the RA number provided. We will cover the return shipping costs for such items.
4. Inspection and Resolution: Once we receive and inspect the returned item, we will take appropriate action, which may include issuing a refund or sending a replacement item, depending on the specific situation.
Return Process for Digital Goods
For digital goods, we do not offer returns or refunds unless there is a technical issue preventing access to the digital product. In such cases, please contact our customer support team, and we will work to resolve the issue promptly.
Contact Us
If you have any questions, concerns, or require assistance with shipping, returns, or any other aspect of your order, please do not hesitate to reach out to our customer support team. We are here to provide you with excellent service and ensure a smooth shopping experience.
Thank you for choosing AnimeXschool. We appreciate your trust in our products and services, and we look forward to serving you again in the future. Happy shopping!
